RETURNS & REFUNDS

Thank you for shopping at DDREAMING STREETWEAR PRIVATE LIMITED. We want you to be fully satisfied with your purchase. If you are not entirely satisfied, we're here to help. Please read the following Returns & Refund Policy to understand our procedures for returns, exchanges, and refunds.

  1. Returns 1.1 Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

1.2 Timeframe: You may initiate a return within 7 days from the date of purchase. After this period, we may not accept returns.

1.3 Return Process: a. Contact our customer service team at support@ddreaming.com to initiate the return process. Please provide your order details and the reason for the return. b. Once your return request is approved, we will provide you with instructions on how to return the item. c. Pack the item securely, including all original packaging and tags, and ship it back to us using a trackable shipping method. d. Please note that you are responsible for the return shipping costs unless the return is due to our error or a defective item.

  1. Exchanges 2.1 Eligibility: We offer exchanges for products of the same value or higher.

2.2 Exchange Process: a. Contact our customer service team at [contact email or phone number] to request an exchange. Please provide your order details and the reason for the exchange. b. Once your exchange request is approved, we will provide you with instructions on how to return the original item. c. Pack the item securely, including all original packaging and tags, and ship it back to us using a trackable shipping method. d. After we receive the returned item, we will process the exchange and ship the new item to you. Any price difference, if applicable, will be handled through the original payment method.

  1. Refunds 3.1 Eligibility: Refunds are issued in the following circumstances:

    • The item you received is defective or damaged.

    • The item you received is different from what you ordered.

3.2 Refund Process: a. Contact our customer service team at support@ddreaming.com to request a refund. Please provide your order details and a description of the issue. b. If your refund request is approved, we will provide you with instructions on how to return the item. c. Pack the item securely, including all original packaging and tags, and ship it back to us using a trackable shipping method. d. Once we receive the returned item, we will inspect it and notify you of the status of your refund. e. If your refund is approved, we will initiate a refund to your original payment method. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

  1. Non-Returnable Items The following items are non-returnable:

    • Gift cards

    • Final sale items (if applicable)

  2. Contact Us If you have any questions, concerns, or issues regarding our Returns & Refund Policy, please contact us using the information provided on our website.

By making a purchase on our website, you signify your acceptance of this Returns & Refund Policy.